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Privacy Policy

  

Later Life Learning website is managed by Age UK Norwich and stands alongside but separate to the Age UK Norwich main website. To manage this site, including the courses and resources, we need information about you. 


Why we need the information and what we use it for


Data Protection law requires us to have one or more of the following reasons for using your information: 

1. 'Contract performance' – the information needed to deliver the service or product, e.g. we’ll need to hold your IP address to monitor the use of the course and report back to any funders or in support of any applications for funding. 

2. 'Legal obligation' – we are required by law to process your information

3. 'Legitimate interest' – we’re allowed to use your information where, on balance, the benefits of us doing so are legitimate and not outweighed by your interests or legal rights. 

4. 'Consent' – in some cases we may obtain your consent to use information in a particular way or where the law requires consent to be obtained, e.g. accepting cookies on the website or receiving feedback from a survey on the courses

5. 'Vital Interest' – processing is necessary in order to protect the vital interests of the data subject or of another natural person. 


How is your information stored and processed

Information is captured, stored and processed on our website and linked analytics accounts. Information gathered shall be the minimum required to monitor the use and management of the system, training and resources therein. This can include IP addresses for monitoring use and access. We do not store information on names and services, as the certificates of completion created are locally stored and not held by the website or its monitoring partners. Contact options are redirected to individual partner sites and therefore data collected on their behalf will be listed on their own individual website privacy policies and in line with their individual terms and conditions. 

As a Data Owner, Age UK Norwich uses a number of organisations to process information and data through the use of the technology we use. These are known as Data Processors. The Data Processors we use will vary depending on the service or product. 

  

Data Processor 

123 Reg 

Purpose

Website management 

Territory

 UK


Data Processor 

Google Analytics 

Purpose

Website review and reporting software 

Territory

US

 

Data Processor 

Articulate

Purpose

Training and development software  

Territory

US

 

Data Processor 

Age UK

Purpose

Partner organisation

Territory

UK

 

Data Processor 

University of East Anglia 

Purpose

Partner organisation

Territory

UK


Information is shared securely with each data processor through the access and use of their software functionality, online storage, or facilities. No client information is shared for any other purposes. 


Your legal rights in relation to your information 

The law guarantees you rights in relation to your personal information. We have set out details of your rights below under individual headings:


Access to information 

You have the right to ask if we hold information about you, and if we do, what the information is, how it is held and the ways we are using it. You’re also entitled to a copy of the information.


Rectification of information

We always want the information we hold to be up to date and accurate. If any of the information we hold is either incorrect or out of date, then please tell us and we’ll fix it.


Erasure of information

You have the right to ask us to erase or delete information where you consider there is no longer any justification for us holding it, either because:

- The information is no longer needed for the reason we collected it.

- We held and used the information based only on your consent, which you have now withdrawn.

- You have previously objected to a way in which we use information.

- We have been using the information unlawfully.

- There is a legal obligation on us to erase the information.

When you make a request for information to be erased we’ll have up to one month to respond. If we reject your request, we will tell you and set out the reasons why we’ll not erase or delete the information.


Portability of information

You have the right to get some of your information that you provided from us in a machine-readable format.


Contacting us for further Information about your rights

You can contact our Data Protection Lead for further information and to request to use these rights. You can contact our Data Protection Lead: in writing at Age UK Norwich, 69-75 Thorpe Road, Norwich, NR1 1UA or via e-mail enquiries@ageuknorwich.org.uk or via telephone 01603 496333.


Use of Cookies

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when. For more information on this, please visit our website on the following link www.ageuk.org.uk/norwich/privacy-policy/cookies/ 


Who can I complain to?

In the first instance, please contact us so that we can understand your issue and try and resolve it. We may ask our Data Protection Lead to look at your situation. 

If we can’t resolve the issue you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights. For further information visit www.ico.org.uk quoting Age UK Norwich’s ICO registration number - Z8127799. 

Terms and Conditions

  

Later Life Learning is a website domain owned and operated by Age UK Norwich. Age UK Norwich is the operating name of Age Concern Norwich, a registered charity and company limited by guarantee, (registered charity number 1094623 and registered company number 4489595).


Registered office: Age UK Norwich, 69-75 Thorpe Road, Norwich, NR1 1UA

These terms and conditions apply to Age UK Norwich, and its trading and other associated companies where applicable (together “Age UK Norwich Group”).

  1. Please read these terms carefully before using this website (“Site”). Your use of this Site constitutes acceptance of these terms and conditions, which take effect on the first day of use of this Site.
  2. The Age UK Norwich Group reserves the right to change these terms and conditions by posting the changes online. Your continued use of this Site after changes are posted constitutes your acceptance of this agreement as modified.
  3. These terms and conditions apply to any site under the control of Age UK Norwich and from which a link has been created to these terms and conditions.
  4. Copyright in the material is owned by the Age UK Norwich Group and/or its content suppliers. The Age UK Norwich Group has made every effort to gain copyright for all written material on this Site. Any person who owns the copyright for material published on this Site, please email enquiries@ageuknorwich.org.uk.
  5. Unauthorised use of the material including reproduction, storage, modification, distribution or publication without the prior written consent of the Age UK Norwich Group or, where applicable, the respective copyright owner(s) is prohibited. Documents (including information, images, photos, logos, names and icons without the prior written permission of the copyright holders on this Site may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use. Should the Age UK Norwich Group receive any complaint with regard to third party material on this Site, it will review the matter and remove material at its sole discretion. The Age UK Norwich Group will not have any further liability to either party in such instance.
  6. Materials on this Site are provided for the purposes of information or reporting only and are up to date at the time of publication. Educational materials within this website are checked to the best of their ability to be accurate. Independent advice should be sought on financial, legal and medical matters.
  7. A licence is required to use Intellectual Property of the Age UK Norwich Group, including the Age UK Norwich name and logo. Age UK Norwich shall consider such requests at its sole discretion in accordance with any licence agreements it may have entered into.  To request a licence email enquiries@ageuknorwich.org.uk.
  8. Links to third party websites on this Site are provided solely as a convenience to you. The Age UK Norwich Group is not responsible for the contents or the reliability of linked third-party websites, either to or from the Age UK Norwich Site, and does not necessarily endorse the views expressed within them. If you decide to access any of the third party websites linked to this Site, you do so entirely at your own risk. Any website wanting to create a link to the Age UK Norwich Site, or to request a link to be created to them, must contact enquiries@ageuknorwich.org.uk.
  9. If there is a conflict between these Terms and Conditions and/or specific terms of use appearing on this Site relating to specific material then the latter shall prevail.
  10. You agree to use this Site only for lawful purposes, and in a manner which does not infringe the rights of, restrict, or inhibit the use and enjoyment of this Site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive material or disruption of normal flow of dialogue within this Site.
  11. Unless otherwise requested, by posting messages on any Age UK Norwich Site discussion board you are granting a licence to the Age UK Norwich Group to reproduce these comments on any other part of the Site and in any other publications.
  12. Where you are able to submit any contribution to this Site you agree, by submitting your contribution, to grant the Age UK Norwich Group a perpetual, royalty-free, non-exclusive, sub-licenseable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant Age UK Norwich the rights set out above, please do not submit your contribution to the Age UK Norwich Group.
  13. By submitting your contribution to the Age UK Norwich Group you warrant that your contribution is your own original work and that you have the right to make it available to the Age UK Norwich Group for any or all of the purposes specified above. Furthermore, you warrant your contribution is not defamatory, does not infringe any law, you indemnify the Age UK Norwich Group against all legal fees, damages and other expenses that may be incurred by the Age UK Norwich Group as a result of your breach of the above warranty and waive any moral rights in your contribution for the purposes of its submission to and publication on the Site and the purposes specified above.
  14. The Age UK Norwich Group has the right to remove any material or posting you make on this Site at its discretion.
  15. If these Terms and Conditions are not accepted in full, the use of this Site must be terminated immediately.
  16. The Age UK Norwich Group does not accept liability for any damages whatsoever, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the use or loss of use of this Site.
  17. While Age UK Norwich endeavours to ensure that the Site is available 24 hours a day it is not guaranteed, and Age UK Norwich does not warrant that the functions contained in the material in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs. The Age UK Norwich Group may make changes to the materials on this Site, or to the information, products and prices described in them, at any time without notice. The materials on this Site may be out of date, and the Age UK Norwich Group makes no commitment to update the Materials on this Site.
  18. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
  19. Any questions regarding the Site should be emailed to: enquiries@ageuknorwich.org.uk.

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